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Tips For Online Shopkeepers To Communicate With Customers

2010/11/11 10:58:00 29

1, seize the hearts of customers:

To understand each other's psychology is to communicate well with others.

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Only when you understand each other's psychology and needs can you have a definite purpose in the communication process, and you can do whatever you like. The other person may regard you as their confidant. The problem may be better solved or at least half your success.

2, remember the guest's name:

Remember the guest's name can make people feel happy and have a sense of satisfaction, which is a very useful magic weapon in communication. Remembering the name of a guest is more effective than any kind words.

3, do not stingy your "praise language":

The deepest desire of human nature is to have the admiration of others, which is that human beings are different from others.

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Often wear a "high hat" to the guests. Maybe you will change a person's attitude. In this way, you can further develop the potential of people, so that people wearing high hat can be valued.

4, learn to listen:

In communication, you should pay full attention to the importance of listening.

You can be good at expressing your views and opinions, seize the hearts of customers, and let guests accept your views and opinions, which is only half of your success; the other half of success is good at listening to guests' complaints.

Will you listen to whether a person can communicate with others and whether you can reach a real communication with people? As a loyal listener, let the guests know that you are listening, whether praising or complaining, you must take it seriously. Customers will be moved by your earnest listening attitude and will identify your personality in the process of confiding, which will lay a good foundation for your next interpretation.

5, pay your sincerity and enthusiasm:

People always take heart to heart. You can only be sincere to your customers if you are sincere to your customers. When you treat your customers sincerely, you must have enthusiasm. Only by showing your sincerity and enthusiasm can you succeed in communication.

"Sincerity" is a necessary condition for the success of communication.

6, "watching the dishes"

Different communication situations require different ways of communication. Different people also need to adopt different ways of communication. They must adjust measures to local conditions and act according to circumstances so as to ensure the effectiveness of communication.

7, develop good

attitude

Only if you have a good attitude, can you let the guests accept you and understand you; when communicating, you should input your enthusiasm; when communicating, you should treat your customers like your friends.